Privacy Policy

Date: 14.10.2025

Welcome to The Wood Shack. Throughout the site, the terms “we”, “us”, and “our” refer to The Wood Shack. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, contact us, or use our services.

By engaging with our services, whether through our website, direct sales, or other communication channels, you agree to comply with and be bound by this Privacy Policy

1. Introduction

We use reclaimed wood as much as possible to reduce waste, support the circular economy, and help protect the planet. Wood Shack is one of seven social enterprises operated by JERICHO to help people who face real and significant challenges in getting a job. As part of a charity, all income from the Wood Shack is reinvested to support this mission.

2. Who We Are

The Wood Shack
Norris Way
Sutton Coldfield
B75 7BB

Telephone: 0121 327 6102
Email: thewoodshack@jericho.org.uk

For the purposes of data protection legislation, we are the data controller responsible for your personal information.

3. Information We Collect

We may collect and process the following types of personal information:

Information you provide to us:

  • Name

  • Address

  • Email address

  • Telephone number

  • Order details

  • Account information

  • Payment and transaction details

  • Communications you send to us

  • Marketing preferences

Information collected automatically:

When you visit our website, we may collect technical information such as:

  • IP address

  • Browser type

  • Device information

  • Website usage information

  • Cookies and similar technologies

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Manage customer accounts

  • Confirm purchases and provide order updates

  • Respond to enquiries and customer service requests

  • Process payments securely

  • Improve our website and services

  • Maintain business records

  • Meet legal and regulatory obligations

  • Send marketing communications where you have provided consent

We will only use your information where we have a lawful basis to do so under applicable data protection laws.

5. Legal Basis for Processing Your Data

We process your personal information under the following lawful bases:

Contract

Where processing is necessary to provide products or services you have requested, such as processing an order.

Legal obligation

Where we are required to keep records for legal, accounting, or regulatory purposes.

Legitimate interests

Where processing helps us operate and improve our services while ensuring your rights and interests are protected.

Consent

Where you have chosen to receive marketing communications from us.

6. Payment Information

Payments are processed through secure payment providers.

We do not store complete payment card details on our systems. Payment information is handled securely by approved payment service providers.

7. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties where necessary to provide our services, including:

  • Payment processors

  • Website hosting providers

  • IT service providers

  • Professional advisers

  • Authorities where required by law

Any third parties processing your information are expected to handle your data securely and in accordance with applicable data protection laws.

8. Marketing Communications

If you choose to receive marketing communications from us, we may contact you with:

  • News about The Wood Shack

  • Offers and promotions

  • Updates about our products and services

You can withdraw your consent or unsubscribe from marketing communications at any time by contacting us.

9. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us understand how visitors use our website and allow us to improve functionality and performance.

When you first visit our website, you will be asked to accept or reject non-essential cookies. You can choose whether to accept or reject non-essential cookies.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

Our website uses appropriate security measures, including encryption technologies where applicable.

However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.

11. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes it was collected, including:

  • Completing transactions

  • Maintaining customer records

  • Meeting legal and accounting requirements

  • Resolving disputes

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where applicable

  • Object to certain processing activities

  • Request restriction of processing

  • Withdraw consent where processing is based on consent

  • Request transfer of your data in certain circumstances

To exercise your rights, please contact us using the details below.

13. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate consent.

If you believe we have collected information relating to a child unnecessarily, please contact us.

14. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on our website with the revised effective date.

16. Contact Information

For any questions regarding this Privacy Policy, contact us at:

The Wood Shack
Norris Way
Sutton Coldfield
B75 7BB

0121 327 6102
thewoodshack@jericho.org.uk

By engaging with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.